KM Thought Leadership

Peter Dorfman has been a consultant, author, conference speaker and practitioner in KM for more than 20 years.

  • Leader of international, cross-functional teams; adviser to executives, managers and line personnel, in Legal, Health Care, Pharmaceuticals/Life Science, Financial Services, Information Technology and other verticals.
  • Over 20 years hands-on experience in KM and the implementation of KM tools, processes and content.
  • Global adoption leader for SharePoint; leader of a global organizational migration to SharePoint 2010.
  • Project Management: Process and application implementation and launch, including IT Service Management (ITIL®) and Knowledge Management process adoption.
  • KM thought leadership – author of a book and numerous professional journal articles, as well as an original training course, on Knowledge Management Adoption; frequent conference speaker. Professional certifications in ITIL (Ver. 2 and 3) and Knowledge Centered Support (KCS) frameworks.
  • Software development life-cycle understanding and hands-on experience in concept, requirements planning, design, usability testing, documentation, and support; skilled in development of use cases for integration.

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