KnowledgeFarm, in association with BlueprintAudits, now offers ITIL Vers. 3 Foundation Certificate Training. Peter Dorfman will teach this essential course October 13-15, 2008, in Bethlehem, PA. This is the only scheduled ITIL Foundation public course in the Lehigh Valley this year.
Course Description
The ITIL Foundation Course uses a blend of classroom instruction and a virtual case study to introduce students to the key ITIL processes. We combine the inherent advantages of instructor-led training with the interaction generated through exposing students to practical and real case study situations continuously throughout the course.
The ITIL Alive case study will help students immediately apply the knowledge which they learn during the course in a “virtual” setting. The blended course provides increased retention of knowledge and an enhanced learning impact. This course introduces the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT department/organization. The one hour exam from EXIN will be administered on the third day of the course, providing students the opportunity to become ITIL Foundations Certified.
Who Should Attend
- Application Administrator
- Configuration Administrator
- Customer Service Analyst
- Data Administrator
- Data Center Manager
- Desktop Support Specialist
- Executive Management
- IT Manager
- Security Administrator
- System Administrator
Prerequisites
- Knowledge of your existing organization’s hierarchy, services, and accounting
You’ll Learn to Identify
- The various ITIL processes that can be implemented in an organization
- The benefits of implementing each ITIL process in an organization
- The basic concepts related to each ITIL process
- The activities and roles involved in each process
- The relationship of each ITIL process with other processes
- The factors that affect the effectiveness of each ITIL process
Course Activities
- Case studies
- Pre and Post Assessments
- Demonstrations
- Hands-on exercises
Price: $1300 per student (includes examination)
Contact KnowledgeFarm (pdorfman@knowfarm.com) for more information or to register for the course today.
