You’ve found your way to the new KnowledgeFarm blog site — in keeping with the general cultural drift toward “Web. 2.0″ thinking, this site is designed not only to promote the consulting services of KnowledgeFarm, but to promote dialog on the value generated by KM.

Knowledge management has grown beyond the technology hype cycle. Most corporations have some form of KM initiative in place, and many are experiencing remarkable, tangible benefits, including:

• More and faster sales;
• Higher customer satisfaction;
• Productivity gains in customer service and support; and
• Higher first-contact problem resolution rates.

Once concerned principally with systems to resolve customer service questions and issues, the KM discipline has embraced a wide variety of collaboration, social networking and other technologies, recognizing that interpersonal relationship building is becoming a core business process.

Headed by an 18-year KM veteran, KnowledgeFarm helps its consulting clients to:

• Develop knowledge-sharing strategy,
• Design effective processes,
• Establish standards for organizing knowledge content and maintaining timely, high quality content over its full life cycle, and
• Make effective decisions on the technical platforms and tools for leveraging knowledge.

We see KM in the larger context of corporate governance and IT service management. Often, it is only in this larger context that KM can generate support and funding. We look forward to a productive dialog, and hope we can help you to build effective resources to manage your knowledge. Make yourself at home.