This is — well, was — the blog site for KnowledgeFarm, Peter Dorfman’s consulting web site. In keeping with the general cultural drift toward “Web. 2.0″ thinking, this site was designed not only to promote the consulting services of KnowledgeFarm, but to promote dialog on the value generated by KM. In March 2009, Peter left the consulting game, to join EDS (Hewlett Packard) as Principal Knowledge Manager for HP Legal and Government Affairs. This site is now up mainly as a repository for Peter’s writings.

(Blog posts appear to the right of this column. Comments are welcome.)

Knowledge management has grown beyond the technology hype cycle. Most corporations have some form of KM initiative in place, and many are experiencing remarkable, tangible benefits, including:

• More and faster sales;
• Higher customer satisfaction;
• Productivity gains in customer service and support; and
• Higher first-contact problem resolution rates.

Once concerned principally with systems to resolve customer service questions and issues, the KM discipline has embraced a wide variety of collaboration, social networking and other technologies, recognizing that interpersonal relationship building is becoming a core business process.

Clients and friends have been saying awfully nice things about KnowledgeFarm Founder Peter Dorfman via LinkedIn.com. Thanks, all!